Frequently Asked Questions
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General Questions
What is Attendum?
Attendum is a comprehensive attendance monitoring system that offers various methods for marking attendance, such as ID cards, NFC on mobile phones, biometrics, and proximity detection via Bluetooth.
How does Attendum work?
Attendum provides multiple methods for attendance registration based on institutional settings. For proximity detection, each room is equipped with Bluetooth devices that broadcast signals, which the Attendum app on your mobile phone detects to identify if you're present in the room.
Is it mandatory to use Attendum?
The necessity of using Attendum will vary depending on institutional policies. Please consult your institution for more details.
Registration and Compatibility
How do I register for Attendum?
Registration is simple. Download the Attendum app and sign up using your institutional email address.
What attendance methods are available to me?
Once registered, you'll see the attendance methods available to you within the Attendum app. These could include ID cards, NFC, biometrics, and proximity detection via Bluetooth.
What devices is Attendum compatible with?
Attendum is compatible with both Android and iOS devices.
Privacy Concerns
Is my location being constantly tracked?
No, Attendum only tracks your location via the proximity detection method during predefined timetabled sessions when you are near the designated room.
How is my data stored and who has access to it?
Your data is securely stored on encrypted servers. Only authorised personnel can access this information.
Technical Requirements
What settings should be enabled on my mobile device for the proximity detection method?
For this method, your device's Bluetooth must be turned on. On some devices, location settings may also need to be enabled for accurate attendance monitoring.
What happens if my device's Bluetooth is off or not functioning?
If your Bluetooth is off, attendance may not be marked automatically via the proximity method. Alternative attendance methods will be available.
What if I forget my device at home or the battery runs out?
Alternative methods for marking attendance will be available. Please consult your institution for specifics.
Troubleshooting and Support
Attendum didn't mark my attendance. What should I do?
If you encounter any issues, contact the technical support team at info@attendum.com .
Who should I contact for technical issues or support?
For technical assistance, reach out to info@attendum.com .
Where can I provide feedback or suggestions?
Your input is highly valued. Please send feedback or suggestions to info@attendum.com .